FAQ
Booking & Pricing FAQ
How to request a flight on EmptyJet, what a booking or charter request means, whether submitting one is free, and what happens while we confirm options.
How EmptyJet booking works
Search, comparison, and submitting a booking or charter request on EmptyJet are free. Your request appears in My Bookings as Awaiting confirmation while we check availability with operators in our network. When options are ready, the status becomes Confirmed with operator-confirmed aircraft options to review before you commit. The flight itself is operated by the charter operator under the offer or charter agreement presented to you.
Questions
Are there any fees to use EmptyJet?
Searching and comparing flights on EmptyJet is free.
- Submitting a booking or charter request is also free.
- Nothing is charged until you choose a confirmed option and complete payment for the operator’s invoice.
What does it mean to submit a booking or charter request?
Sending a request is the first step — not a secured flight and not a payment.
- You tell us the trip you want (route, dates, passengers, and related details).
- We check whether the flight can be operated with operators in our network.
- When availability is confirmed, we send you Confirmed options from those operators to review in My Bookings.
You decide what to do next. A flight is secured only after payment for the operator’s invoice on the offer you accept.
Is submitting a charter request free?
Yes. Submitting a booking or charter request on EmptyJet is free.
- There is no charge to ask us to check availability.
- We review the request with operators in our network and share confirmed options when they are available.
- You only pay if you accept an option and complete payment for the operator’s invoice.
How far in advance can I book?
Most empty leg flights appear 1–30 days before departure, with many inside seven days.
- Last-minute windows (24–48 hours) often show deeper discounts.
- EmptyJet shows departure dates and times clearly so you can act quickly.
- Empty legs can sell quickly once published.
How do I book a flight?
- Sign in and complete your profile.
- Open a flight and click Book — or submit a charter request with your trip details.
- Enter passenger count and passport citizenships, then submit.
- Track the request in My Bookings — it starts as Awaiting confirmation.
- When operators confirm availability, review Confirmed options, request a formal offer, and complete payment for the operator’s invoice.
Concierge is also available via phone, WhatsApp, Telegram, or chat.
What do the statuses in My Bookings mean?
Each booking request in My Bookings shows a clear status:
- Awaiting confirmation
- Your request was received. We are checking availability with the flight operator. This is not a secured charter yet.
- Confirmed options
- The operator has confirmed one or more aircraft options you can review. The list may show Confirmed or N confirmed options.
- Completed
- The booking process for this request has finished.
- Cancelled
- The request was cancelled and is no longer active.
- Declined
- The request could not be fulfilled with the operator.
A flight is secured only after payment for the operator’s invoice on the offer you accept.
Who do I pay?
The flight operator issues the invoice.
- EmptyJet can accept payment for it by card through Stripe — including Google Pay and Apple Pay when your device supports them — or in cryptocurrency.
- You may also pay the operator using the instructions on that invoice.
- Use only the payment path shown for that booking.
- See Payments for methods, and Crypto Payments for networks and coins.