Booking & Pricing FAQ

Searching and comparing flights on EmptyJet is free.

• Submitting a booking or charter request is also free.
• Nothing is charged until you choose a confirmed option and complete the payment steps in the offer or charter agreement you accept.

Sending a request is the first step — not a secured flight and not a payment.

• You tell us the trip you want (route, dates, passengers, and related details).
• We check whether the flight can be operated with operators in our network.
• When availability is confirmed, we send you Confirmed options from those operators to review in My Bookings.

You decide what to do next. A flight is secured only after payment to the operator under the charter agreement or confirmed offer you accept.

Yes. Submitting a booking or charter request on EmptyJet is free.

• There is no charge to ask us to check availability.
• We review the request with operators in our network and share confirmed options when they are available.
• You only pay if you accept an option and follow the payment instructions in that offer or charter agreement.

Most empty leg flights appear 1–30 days before departure, with many inside seven days.

• Last-minute windows (24–48 hours) often show deeper discounts.
• EmptyJet shows departure dates and times clearly so you can act quickly.
• Empty legs can sell quickly once published.

1. Sign in and complete your profile.
2. Open a flight and click Book — or submit a charter request with your trip details.
3. Enter passenger count and passport citizenships, then submit.
4. Track the request in My Bookings — it starts as Awaiting confirmation.
5. When operators confirm availability, review Confirmed options, request a formal offer, and follow the payment steps there.

Concierge is also available via phone, WhatsApp, Telegram, or chat.

Each booking request in My Bookings shows a clear status:

Awaiting confirmation

Your request was received. We are checking availability with the flight operator. This is not a secured charter yet.

Confirmed options

The operator has confirmed one or more aircraft options you can review. The list may show Confirmed or N confirmed options.

Completed

The booking process for this request has finished.

Cancelled

The request was cancelled and is no longer active.

Declined

The request could not be fulfilled with the operator.

A flight is secured only after payment to the operator under the charter agreement or confirmed offer you accept.

Payment for the flight is made to the charter operator.

• It follows the charter agreement (or confirmed offer) you accept.
• Use only the payment terms and instructions in that agreement.
• Do not send funds to any other account or address.