EmptyJet / Help centre
FAQ
Clear answers on empty legs, booking, payments, scoring, and the EmptyJet platform — organized by topic so you can find what matters fast.
6 topics · 27 answered questions
Booking & Pricing
How to request a flight on EmptyJet, what a booking or charter request means, whether submitting one is free, and what happens while we confirm options.
Are there any fees to use EmptyJet?
Searching and comparing flights on EmptyJet is free.
- Submitting a booking or charter request is also free.
- Nothing is charged until you choose a confirmed option and complete payment for the operator’s invoice.
What does it mean to submit a booking or charter request?
Sending a request is the first step — not a secured flight and not a payment.
- You tell us the trip you want (route, dates, passengers, and related details).
- We check whether the flight can be operated with operators in our network.
- When availability is confirmed, we send you Confirmed options from those operators to review in My Bookings.
You decide what to do next. A flight is secured only after payment for the operator’s invoice on the offer you accept.
Is submitting a charter request free?
Yes. Submitting a booking or charter request on EmptyJet is free.
- There is no charge to ask us to check availability.
- We review the request with operators in our network and share confirmed options when they are available.
- You only pay if you accept an option and complete payment for the operator’s invoice.
How far in advance can I book?
Most empty leg flights appear 1–30 days before departure, with many inside seven days.
- Last-minute windows (24–48 hours) often show deeper discounts.
- EmptyJet shows departure dates and times clearly so you can act quickly.
- Empty legs can sell quickly once published.
How do I book a flight?
- Sign in and complete your profile.
- Open a flight and click Book — or submit a charter request with your trip details.
- Enter passenger count and passport citizenships, then submit.
- Track the request in My Bookings — it starts as Awaiting confirmation.
- When operators confirm availability, review Confirmed options, request a formal offer, and complete payment for the operator’s invoice.
Concierge is also available via phone, WhatsApp, Telegram, or chat.
What do the statuses in My Bookings mean?
Each booking request in My Bookings shows a clear status:
- Awaiting confirmation
- Your request was received. We are checking availability with the flight operator. This is not a secured charter yet.
- Confirmed options
- The operator has confirmed one or more aircraft options you can review. The list may show Confirmed or N confirmed options.
- Completed
- The booking process for this request has finished.
- Cancelled
- The request was cancelled and is no longer active.
- Declined
- The request could not be fulfilled with the operator.
A flight is secured only after payment for the operator’s invoice on the offer you accept.
Who do I pay?
The flight operator issues the invoice.
- EmptyJet can accept payment for it by card through Stripe — including Google Pay and Apple Pay when your device supports them — or in cryptocurrency.
- You may also pay the operator using the instructions on that invoice.
- Use only the payment path shown for that booking.
- See Payments for methods, and Crypto Payments for networks and coins.
Crypto Payments
Pay for a private jet with cryptocurrency on EmptyJet: a confirmed empty leg, a private charter, or a first-class suite ticket, in BTC or ETH, plus USDT and USDC on Ethereum and TRON.
Can I pay for a private jet with cryptocurrency?
Yes. You can pay for a private jet with cryptocurrency on EmptyJet — a confirmed empty leg or a private charter — and for a first-class suite ticket.
- On a private jet empty leg or a private charter, crypto appears once payment is due — not while a request is still awaiting confirmation.
- A first-class suite ticket can be paid in crypto at ticket checkout.
- You pick the network and the coin; the page shows the amount before you send.
Card remains available on the same checkout if you prefer it.
Which networks and coins does EmptyJet accept?
Three networks are offered today. Each accepts only the assets listed beside it.
- Bitcoin
- Native bitcoin (BTC) on the Bitcoin network.
- Ethereum
- Native ether (ETH), plus Tether (USDT) and USD Coin (USDC) as ERC-20 tokens.
- TRON (TRC-20)
- Tether (USDT) and USD Coin (USDC) as TRC-20 tokens.
USDT on TRON is not the same transfer as USDT on Ethereum. Send only the pair shown on your invoice.
How do I complete a crypto payment?
- Open the confirmed offer checkout and choose Crypto.
- Select the network first, then the coin. On Ethereum that can be ETH, or USDT / USDC as ERC-20.
- Send the displayed amount to the address shown for that invoice.
- Wait on the page until the invoice records the incoming transfer.
Use only the address on your EmptyJet checkout. Concierge chat cannot issue payment details or confirm a transfer.
What should I check before I send?
- Network and coin match the invoice — a token sent on the wrong chain will not credit.
- The amount on screen is the total to send. Checkout includes any crypto processing charge before you confirm.
- Network fees charged by your wallet are separate from the EmptyJet total.
If a network is temporarily unavailable, checkout simply omits it. Choose another listed option or pay by card.
Empty Leg Flights
What empty legs are, why they are discounted, whether routes can change, passenger limits, and how safety compares to standard private charter.
What are empty leg flights?
Empty legs — also called repositioning flights — happen when a private jet must fly without passengers to reach its next charter departure.
- Operators often discount these sectors because an empty flight generates no revenue.
- Routes and times follow the operator’s schedule.
- On EmptyJet, observed discounts versus estimated one-way charter rates commonly fall in the 30–75% band for comparable aircraft and routes.
Can I change the route of an empty leg?
Empty legs have fixed routes set by repositioning needs.
- Some operators allow minor deviations — typically within roughly 100–200 km — for an additional fee.
- Major route changes usually require a full charter at standard rates.
Submit a booking request or contact EmptyJet Concierge to discuss options with the operator.
How many passengers can fly?
Capacity depends on aircraft type. Each EmptyJet listing shows the aircraft model and maximum passengers.
- Light jets — typically 4–8 passengers
- Midsize jets — typically 6–10 passengers
- Heavy jets — typically 10–16 passengers
Amenities and baggage capacity vary by operator and jet class — see the aircraft encyclopedia for model context.
Is it safe to book empty legs?
Empty legs operate under the same aviation safety regulations as standard charter — certified crews, maintained aircraft, and required insurance.
- EmptyJet coordinates with operators linked to live inventory.
- Availability is confirmed before charter terms are finalized.
- The flight is operated by the charter operator under their terms and aviation approvals.
EmptyJet Platform
How EmptyJet finds flights, how booking requests work, and how encyclopedia and research pages relate to live search.
How does EmptyJet find flights?
EmptyJet maintains a worldwide database of empty-leg and private charter flight options.
- The catalog is updated several times a day as new opportunities appear.
- Routes, aircraft, and prices are brought into one consistent format so you can compare options side by side.
- Listings can be scored against estimated market rates to help you spot value.
Published listings can change or sell out. Availability and final price are confirmed with the operator when you submit a booking request.
What happens when I request a booking?
You enquire on a listing; EmptyJet coordinates with the operator and brings confirmed options back for you to review.
- We check availability and pricing with the operator behind the offer.
- You receive options to accept or decline.
- The flight is operated by the charter operator under the terms of the offer you accept.
What are the encyclopedia and research pages for?
- Aircraft and airport pages explain the jets and airports that appear in live inventory.
- Research summarizes empty-leg offers by departure month — prices, busy routes, and how listed fares compare with full-charter estimates.
- Comparisons put similar aircraft side by side when both show real demand on the platform.
Can developers use EmptyJet data?
Yes. Read-only public dataset endpoints and documentation are published under /datasets.
- JSON endpoints mirror what Research and encyclopedia indexes currently publish.
- Scope and stability are described on those pages — treat them as the source of truth for what is currently offered.
Payments
The flight operator issues the invoice for a private jet empty leg or a private charter. EmptyJet can accept payment for it by card through Stripe, including Google Pay and Apple Pay when your device supports them, or in cryptocurrency. You may also pay the operator using the instructions on that invoice.
Who do I pay for a flight on EmptyJet?
The flight operator issues the invoice.
- EmptyJet can accept payment for that invoice on checkout.
- You may also pay the operator using the instructions on the invoice.
- Use only the payment path shown for that booking — not accounts or addresses from elsewhere.
How can I pay on EmptyJet?
When you pay on EmptyJet, checkout offers card and cryptocurrency.
- Card — processed by Stripe. Depending on your device, Stripe may also show wallets such as Google Pay and Apple Pay.
- Cryptocurrency — Bitcoin (BTC), ether (ETH), plus USDT and USDC on Ethereum and TRON. See Crypto Payments for networks and steps.
The methods on screen are the ones available for that booking. Card details are entered with Stripe.
Can I pay with cryptocurrency on EmptyJet?
Yes. You can pay for a private jet with cryptocurrency — an empty leg or a private charter — once the operator’s invoice is on checkout.
- Open the confirmed offer and choose Crypto.
- Pick the network and the coin; the page shows the amount before you send.
For networks, coins, and what to check before you send, see Crypto Payments.
How do I pay for a first-class suite ticket?
EmptyJet accepts payment for first-class suite tickets.
- Card — through Stripe, including Google Pay and Apple Pay when your device supports them.
- Cryptocurrency — Bitcoin (BTC), ether (ETH), plus USDT and USDC on Ethereum and TRON.
Scoring & Accuracy
How EmptyJet's 0–10 value score works, what accuracy labels mean, and how to use scores when comparing empty legs across aircraft categories.
What does the scoring system mean?
EmptyJet scores each flight from 0 to 10 based on price versus estimated market rate for the route and aircraft type, plus factors like departure timing and aircraft category.
- 7–8 — solid to meaningful value versus market
- 9–10 — near or below estimated empty-leg cost
See scoring methodology for the full breakdown.
What are the different accuracy levels?
- Verified
- Listing data has been cross-checked against operator sources.
- Verified + Estimated
- Confirmed data combined with high-confidence estimates for listings still being validated.
- Exploratory
- All available data, including unverified listings — useful for discovery. Availability should still be confirmed through a booking request.
Are scores the same as the Empty Leg Index?
No — they measure different things.
- Per-listing scores help shoppers compare individual deals.
- Empty Leg Index (Research) summarizes catalog inventory by departure month — listing counts, discount bands when commercial cost exists, and route density.
Methodology is published so figures can be cited reproducibly.
Can scores change after I see a listing?
Yes. Inventory, pricing, and market estimates refresh as operators update listings.
Always confirm current price and availability through a booking request before making travel plans.